Jewelry Care & Policies

Jewelry Care

How do I care for my Cosmic Heart Arts Jewelry?

As a general rule of thumb, the better your treat your jewelry, the longer it will last. Please note that some stones, more than others, are more susceptible to breakage. Damage can occur to the stone if it is mishandled, or if it suffers any trauma- is dropped, bumped, etc. Please remember to always remove your jewelry before bathing/showering, swimming, working with harsh soaps, lotions, perfumes, or any chemicals. 

Direct sunlight or extreme temperatures can also cause damage to natural stones. Please be aware of this when storing your pieces. 

If your piece needs to be cleaned, I recommend using a mild soap with a soft bristle toothbrush. 


Sterling silver is a metal that will tarnish and react to its environment. Keeping your silver in an airtight container will help prevent tarnish. Wearing your pieces as much as possible is ideal, as the oils on your skin naturally help prevent tarnish! Polishing occasionally will help remove tarnish. I like to use Sunshine cloths to keep my pieces shiny. 

 

 

 

STORE POLICIES

Returns:

Please see the full Return Policy here.

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please remember that jewelry care is the responsibility of the buyer, please take care of your pieces as I cannot be responsible for mishandling.

I do not except returns on custom or altered items. 

 

SHIPPING

I ship out all items as fast as i can- usually 2-4 days,  (MTO items require more time; currently 2-3 week turn around time). 

All orders will be shipped to the address listed on my invoice. Please make sure that this address is correct prior to purchasing. I am not liable for incorrect shipping addresses. 

Please note I am not liable for items once they  have shipped. If you are concerned about shipping, I do recommend upgrading to priority shipping to add insurance to your item with USPS. USPS is liable for you item once it is in their hands. You may reach out to them using your tracking info for any questions about tracking/lost packages. I am also happy to help should you need assistance.

 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.